Why participate?


We know businesses and services like yours strive to be inclusive. Great progress is being made for physical accessibility, but do you know how you can help customers when their disability is not physical?

Our research shows that people with ‘invisible’ disabilities, like intellectual disability or autism, are a significant customer group but face several challenges. Check out some of the statistics! For more details on our research, visit the Research page.

The above images show infographics of statistics relating to customers with disability and businesses. These infographics are also available in a  text version .

The above images show infographics of statistics relating to customers with disability and businesses. These infographics are also available in a text version.

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Benefits to you

  • Increase your base of new and loyal customers – not only of people with intellectual disability and autism, but also their friends, family and support workers.

  • Be recognised for your positive inclusiveness of diversity in the community.

  • Have another reason why it’s great to shop locally.

  • Increase your social capital.

  • Be part of positive change in the community.

  • Access to research-backed staff training.

  • Have the benefits extend to other customers, such as people from culturally and linguistically diverse backgrounds, and older people.

  • Collectively boost the economic profile of the community.

  • Help establish the region as an appealing location for the booming accessible-tourism market.

  • And it’s free!


Suitable for any business or service:

  • healthcare

  • transport

  • recreation

  • personal care

  • government services

  • hospitality

  • trades

  • retail

  • emergency services

  • and more!

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If you’d like to sign up, fill in the sign up form and we’ll send you a welcome pack!


Alternatively, if you have any questions, please don’t hesitate to contact us.