Helping customers with invisible disabilities feel welcome

The program is currently paused due to the Coronavirus. In-person workshops are currently unavailable. You can still complete the training online on the training page.

 

Are You Inclusive?

The Are You Inclusive program has been developed to help businesses and services meet the needs of customers with invisible disabilities such as intellectual disability and autism.

 
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A woman looking around the corner of a cafe door which has an Are You Inclusive sticker on it.

Businesses and Services

We have developed a free program that can assist you, your staff and your volunteers to become inclusive. It’s super quick and easy!

 
 
A smiling happy customer.

Information for Customers

Do you, or does someone you know, have an invisible disability like intellectual disability or autism? We can help you find places that know how to make customers feel welcome.

 
 
Lady placing Are You Inclusive sticker in window

Find an Inclusive Place

We provide customers with a look up table and locality map to make it easier to find businesses and services that have done the Are You Inclusive program.

 
 
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Project Overview

Find out everything about how the Are You Inclusive program works. Learn what it can do for the community and how you can get involved.

 
 
The Governor of NSW making a speech

Community Impact

One of the important aspects of the project is that people are talking about invisible disabilities and how the community can help. Find out how people are responding to the program.

 
 
A group workshop in progress. Many people sitting and watching a tv playing the training video

How the Training Works

The Are You Inclusive training is an easy, effective and free program. The training takes just 15 minutes online or 30 minutes in person!

 
 
Photo at IGA Springwood, a business registered with Are You Inclusive

Professional Testimonials

Find out what the staff at businesses and services involved with the Are You Inclusive project think about the program.

 
 
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Testimonials from Customers

Hear about the Are You Inclusive program from people with invisible disabilities and their family, friends and support workers.

 
 

Words from the Community

 
 
 
 

A message from The Governor of New South Wales

David Hurley, Governor of New South Wales:

“Did you know that one in five Australians have a disability, and 70% of Australians know someone with a disability?

As Governor, I congratulate the many businesses across New South Wales that have made an effort to make themselves accessible to people with physical disabilities. Now, there is a new program that can help you become more aware of the customer service needs of people with intellectual and psycho-social disabilities. Even if you're already an inclusive business, this training program, created by DARE Disability Support can help you and your staff be recognised for your inclusiveness. To find out more, visit www.areyouinclusive.com.au. On behalf of the people in South Wales, thank you for making your business more inclusive. It's good for our community and it's good for your business.”

A message from Susan Templeman

Susan Templeman, Labor Member for Macquarie

“One of the biggest challenges for almost 90% of people with a disability is communication.

Now local businesses are working really hard to increase physical access to their businesses but have you ever thought about how you increase access for people who have a disability that isn't physical? DARE Disability Support is working on a new project to help with this and from their research they have found out which methods of communication are most effective. DARE is developing a short, free training course so you can get new and loyal customers. I'm proud to be part of this terrific initiative and I encourage all businesses to be involved. You can find out more at areyouinclusive.com.au or get in touch with Annie at DARE. The real question is Are You Inclusive?”

A message from Bernie Fehon, BMEE

Bernie Fehon, CEO of BMEE

“Did you know that one in three Australians, make a decision about whether to use a business or not, based on that organisation's reputation around diversity. DARE Disability Support has started a new project on inclusiveness and from their research, they have found that Blue Mountains businesses are great at welcoming people with disability, but there are still some areas where staff are unsure of what to do.

For example, have you ever thought that you'd love to offer help to a person with disability, but weren't sure how to offer that assistance respectfully? DARE's inclusiveness training program is short, free and could help you gain new loyal customers. BMEE is proud to be part of this great initiative, we'd love for all businesses to be involved so if you'd like more information visit areyouinclusive.com.au or get in contact with Annie, from DARE.”

A message from Trish Doyle

Trish Doyle, MP for the Blue Mountains

Did you know that five thousand, more than five thousand, people in the Blue Mountains have a disability and many of them feel the need to have businesses and people in our community work on sort of communication with them.

DARE Disability Support has started a new project about inclusiveness and they've found that in the mountains businesses are welcoming, really welcoming of people with a disability but they need a bit of help and assistance and guidance at times with staff communicating with people who have a disability.

The training that DARE will provide businesses is short it's helpful and it's free. You should check out areyouinclusive.com, have a look at what the project can do to bring you more loyal customers.

I'm really happy to endorse this new project to support DARE and to enable people with disability to move around and communicate in our community more easily with the help of business.

If you'd like more information visit www.areyouinclusive.com and you can also call DARE and ask for Annie

A message from Ellissa Nolan, Mountains Pilates

Ellissa Nolan from Mountains Pilates

Did you know that 90% of disabilities are actually invisible so in our community, we live and breathe and exist with a lot of people that we don't recognise that have disabilities.

So, DARE Disability are developing the Are You Inclusive initiative and from the research, it shows a lot of people don't know how to communicate with people with a disability, either on an intellectual or a psychosocial basis. It's really important to understand your customers better and to understand how to serve your customers who have a disability.

To help with this, DARE Disability are creating some short free training videos and packages to help you gain new loyal customers. So we'd love all businesses to be involved in this new initiative so if you would like to find out more please visit www.areyouinclusive.com or contact Annie from DARE Disability.

At Mountains Pilates, I'm really proud to be a part of this great initiative.

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